Privacy notice

Itqan for Translation W.L.L. (“Itqan”, “we”) is a licensed translation office in Doha, Qatar. Translation work means handling personal documents, so this notice explains plainly what we collect, why, how long we keep it and what you can ask us to do. It is written in line with Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016).

What we collect

• Contact details you give us: name, phone number and, if you choose, email address.
• Details of the job: document type, languages, number of pages, deadline and any notes.
• The documents you send us for translation, by WhatsApp, email or in person, and the translations we produce from them.
• Basic technical data when you visit the website, such as the pages viewed, collected by our hosting provider to keep the site running securely. We do not run advertising or analytics trackers on this site.

Why we use it

• To quote, translate, certify and deliver your documents.
• To contact you about your job and answer follow-up questions.
• To keep the records a licensed translation office is required to keep.
• We do not sell or share your data for marketing.

Who else sees it

• Our website hosting provider (Cloudflare) and the form service that delivers quote requests to our inbox (Web3Forms).
• Our email provider (Microsoft 365) and WhatsApp, when you use those channels to send documents.
• No translation is subcontracted outside Itqan without your agreement.
• These providers process data on servers outside Qatar. By sending documents through these channels you accept that transfer; if you prefer, you can hand documents over in person at our office.

How long we keep it

• Source documents and translations are kept for as long as needed to complete the job and handle any follow-up or correction, and are then deleted from our working systems.
• Records we are required to keep as a licensed office are retained for the period the law requires.
• You can ask us to delete your documents earlier at any time once the job is delivered.

How we protect it

• Access to client documents is limited to the people working on your job.
• Our systems are password-protected and kept up to date; files are not stored on shared or public devices.
• If a breach affecting your data ever occurs, we will tell you without undue delay.

Your rights

• You can ask what personal data we hold about you, ask us to correct it, or ask us to delete it.
• Write to info@itqantranslation.com or call +974 3004 6262. We will respond within a reasonable time and verify your identity before acting.

Changes

• We may update this notice as our services change. The date at the top shows the latest version.